Cancellation & Refund Policy
This Cancellation & Refund Policy explains the general approach of ELIT Airport Transfer regarding booking changes, cancellations and refund-related situations. Our goal is to keep the process clear, fair and manageable for both the guest and the service operation.
Booking Confirmation
A transfer booking is considered confirmed only after direct approval and confirmation from our team. Until confirmation is clearly provided, a message, inquiry or request should not be treated as a guaranteed reservation.
Cancellation Requests
If you need to cancel a confirmed booking, we recommend informing us as early as possible. Early notice helps us manage schedules, route planning and vehicle availability more effectively.
Changes to Reservations
If your flight time, pickup location, destination or travel schedule changes, please contact us as soon as possible. We will do our best to update the booking according to availability and operational conditions.
Refund Considerations
Refund eligibility may depend on the timing of the cancellation, the nature of the booking, vehicle planning, route allocation and whether the service has already been reserved or partially arranged. Each case may be evaluated according to the specific details of the reservation.
Last-Minute Cancellations
Cancellations made very close to the scheduled pickup time may affect refund eligibility, especially where vehicle allocation, scheduling or dedicated service preparation has already taken place.
No-Show Situations
If a guest does not appear at the agreed pickup point and there is no communication within a reasonable period, the booking may be treated as a no-show. In such cases, refund eligibility may be limited depending on the circumstances of the reservation.
Flight Delays and Operational Flexibility
Where relevant booking details have been provided correctly, we aim to manage reasonable flight-related timing changes with flexibility. However, major changes, airport diversions, incomplete information or unexpected disruptions may require updated coordination.
Non-Refundable Situations
Certain bookings, special dates, custom route plans, event-based transportation arrangements or dedicated service reservations may be treated as non-refundable or partially refundable depending on the planning already committed to the booking.
Refund Processing
Where a refund is approved, it will be processed through the appropriate payment method or agreed channel where possible. Processing times may vary depending on the payment route and provider.
Service Disruptions Beyond Control
Road closures, severe traffic conditions, weather events, airport disruptions, public restrictions or other factors beyond direct operational control may affect scheduling or service delivery. In such situations, cancellation and refund outcomes may need to be evaluated based on the actual circumstances.
Our Approach
We aim to handle cancellations and refund-related matters with fairness, clarity and practical communication. Because each booking may involve different planning conditions, route structures and scheduling requirements, some situations are reviewed individually.
Contact Us
If you need to cancel a booking, request a change or ask about refund-related details, please contact us directly as soon as possible.
Phone: 0532 520 52 32
WhatsApp: 0532 520 52 32
Email: info@elitairporttransfer.com
